Course curriculum

    1. Introduction

    2. Lesson 1: The Key Relationships for Your Success

    3. Lesson 2: The Residents

    4. Lesson 3: The Families

    5. Lesson 4: The Associates

    6. Lesson 5: The Corporate Office

    7. Lesson 6: Regulatory Agencies

    8. Lesson 7: Vendors

    9. Chapter 1 Quiz

    1. Introduction

    2. Lesson 1: Empowering a Thriving Community

    3. Lesson 2: Basic Functions of Each Department

    4. Chapter 2 Quiz

    1. Introduction

    2. Lesson 1: Why Financial Literacy Matters

    3. Lesson 2: Budgeting & Organizational Alignment

    4. Lesson 3: KPIs: Taking Away the Anxiety

    5. Lesson 4: Reading Financial Reports

    6. Lesson 5: Telling Your Money Story: Financial Reviews

    7. Recap

    8. Chapter 3 Quiz

    1. Introduction

    2. Lesson 1: Regulatory Alignment & Leadership Accountability

    3. Lesson 2: Meetings for Operational Success

    4. Lesson 3: The Most important Meeting of the Day

    5. Lesson 4: The Daily All-Associate Meeting

    6. Lesson 5: Manager Meetings

    7. Lesson 6: Residency Agreements

    8. Lesson 7: The Tour: Where Trust Begins and Connections are Built

    9. Lesson 8: Shift Change The Backbone of Consistent Communication and Quality Care

    10. Lesson 9: Mastering One-on-Ones

    11. Lesson 10: Performance Feedback and Evaluations

    12. Chapter 4 Quiz

    1. Intro

    2. Lesson 1: The Power of Presence

    3. Lesson 2: Auditing and MOnitoring Best Practices

    4. Lesson 3: Mastering Tough Conversations

    5. Lesson 4: Acknowledging Success

    6. Chapter 5 Quiz

About this course

  • $249.00
  • 39 lessons
  • 4.5 hours of video content

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